Privacy Policy

📋 1. Information We Collect
We collect information to operate our platform and manage direct communication with users. This includes the following categories:

📝 1.1 Personal Information You Provide
You may choose to submit the following:

✅ Name – To identify your request
✅ Email – For reply and communication purposes
✅ Phone (optional) – For direct responses
✅ Message – Any details you submit through our contact form

This data is used exclusively for responding to your message or supporting account-related requests.

🌐 1.2 Automatically Collected Data
When visiting the site, technical data may be collected to support functionality:

🔹 IP Address – For site stability and basic diagnostics
🔹 Device & Browser Info – For compatibility support
🔹 Pages Accessed & Time on Page – To improve page structure
🔹 Cookies – For preferences and anonymised usage analysis

Cookies can be managed via your browser settings.

⚙️ 2. How We Use Information
We use data for clearly defined, neutral purposes:

✔️ To respond to submitted inquiries or messages
✔️ To operate and maintain website functionality
✔️ To provide optional service-related updates (only if requested)
✔️ To meet basic technical or operational requirements

All processing is conducted with user consent or on a lawful basis under applicable privacy standards.

🛡️ 3. How We Protect Your Data
VaultWise applies standard measures to maintain data safety:

🔒 Encryption – Information is encrypted during transmission and while stored
👤 Access Control – Data access is restricted to authorised personnel only
🔍 Monitoring – Systems are checked and updated regularly

We recommend using safe internet practices when sharing data online.

🤝 4. Sharing of Information
We do not share personal data for advertising or marketing purposes.

Information may be shared only with:

🔹 Service Providers – To host and operate core site features
🔹 Legal Authorities – Only if required under applicable local regulations
🔹 Internal Operations – If part of an infrastructure or service change, with prior notice

All service providers are required to follow accepted data protection principles.

🍪 5. Cookies & Tracking
We use cookies to support core functions of the site:

🍪 Essential Cookies – For form handling and session navigation
📊 Analytics Cookies – To track anonymised visitor behaviour
⚙️ Preference Cookies – To store layout, language, or accessibility settings

Cookie use can be controlled at any time through your browser. Read our [Cookie Policy] for more details.

📌 6. Your Rights
Depending on applicable privacy regulations, you may:

📂 Request Access – View a copy of the personal data you’ve shared
✏️ Request Correction – Update or edit existing data
🗑️ Request Removal – Ask for your data to be deleted when no longer needed
🚫 Withdraw Consent – Stop communication or data use based on consent

📧 To request: [email protected]
We respond to all data requests in a consistent and timely manner.

🔗 7. External Links
Our platform may link to third-party websites. These sites operate independently, and we recommend reviewing their privacy terms before engaging with their content.

📆 8. Data Retention
We retain personal data only as long as necessary to fulfil its stated purpose or comply with applicable legal standards. When data is no longer required, it is removed securely.

🔄 9. Policy Updates
We may revise this Privacy Policy. Updates will be posted on this page. Continued use of our site after such changes constitutes acceptance of the revised version.

📞 10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, you can reach us at:

📧 Email: [email protected]
📍 Address: 17 Borrowdale Rd, Harare, Zimbabwe
📞 Phone: +263 71 396 2084